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Our Montreal distribution center aims to provide you with the most reliable and speedy delivery for your orders, we offer several options for your convenience from Canada Post and UPS depending on your delivery region and address.
You can find plenty of shipping options on checkout to find a service that works for you. Please note some parts of British Columbia, Maritime Provinces, and rural areas may experience longer than expected delivery times.
When ordering at Primal Contact Lenses, please keep in mind the following.
For orders placed within Canada and U.S.A, the delivery times are as follows:
For international orders, the shipping charges and delivery times are longer:
Once an order is shipped, shipping confirmation and the tracking number are sent to your email and stored in your order history if you have an account.
If you experience any issues when recovering your order ID or the tracking number. Please feel free toContact Us, our customer service agents will be happy to help you.
We offer worldwide free shipping on orders over $50
For orders over $84, we offer free express shipping worldwide.
For orders under $50, rates are calculated upon checkout. International orders are subject to duties and taxes and are paid by the receiver.
Please note that free shipping is only applicable if yourShopping Cart value exceeds the given amount, not the total value.
You can choose the shipping method during checkout. Our site will show you all the available options along with their cost and delivery times.
We offer free standard shipping worldwide for orders above $50 and free express shipping for orders above 84$.
(Standard shipping may not include a tracking option)
A shipping confirmation with tracking will be sent by email once your order has shipped. You can find the order tracking number in your email and in your order history if you have an account.
If your order has been marked as delivered, the package may have been left at your doorstep or another location. You can also contact the courier service to inquire about the package.
In the unlikely event you receive defective or damaged contact lenses, do not throw them or the packaging out. Defective products are eligible forexchange, store credit, or a refund. It also helps to take a picture and attach them to the support email so that we can see the proof of the damage.
If you have received a defective product or you’re not satisfied with your first purchase, you can return the product and issuestore credit, an exchange, or arefund.
Do not return the product before contacting our customer service department athello@primalcontactlenses.com. Include your name along with the order number and your reason for return.
Halloween is our favorite time of the year, and we want you to enjoy it as much as we do! To help ensure your contacts arrive on time, please order a minimum of 1 week in advance. Note that we offer several shipping options for your convenience but cannot guarantee the delivery window in case of unforeseen delays.
